Household

Lissenden Gardens Estate is run by Camden Council for matters regarding tenancy and freehold issues. It is becoming increasingly difficult to make human contact with the council, and most services are mainly accessed online. To do this successfully, Camden requests everyone to sign up to an online account, called the Camden Resident Account. To contact the council by phone there is a single switchboard number - 020 7974 4444, so it helps to know which department you need.

There is also a Neighbourhood Housing Team, and (at time of writing) our Neighbourhood Housing Officer is Mark Harrison - 020 7974 5008.

For Camden tenants, you can find additional information here, in the Council Tenants section of the Housing pages on Camden Council’s website.

For leaseholders or private tenants of leaseholders, you can find additional information here in the Leaseholder section of the Housing pages on Camden Council’s website.

Key Cutting

For security purposes the only way to get an additional main door key is to order one through the council. Call the council switchboard (020 7974 4444) and ask to be put through to Key Cutting services. More info about opening hours and fees can be found here.

Household repairs

The services differ depending on whether you are a council tenant or private renter / leaseholder. If you are a council tenant, Camden prefer repairs to be reported online, here https://www.camden.gov.uk/housing-repairs. However the website doesn’t always work so if you have no luck, or get stuck in a loop, we suggest your persevere by phone to the main switchboard (020 7974 4444) and ask to be put through to Housing Repairs.

If you are a leaseholder, all internal repairs are your responsibility. You can only report structural / common parts repairs to Camden Council. For more information go to the Leaseholders section of the Camden Council website Repairs page.

Please note, in times of extreme weather conditions, such as heavy downpours resulting in flooding, the phone line will only be available for emergency repairs. The council insists that all other repairs can be reported via the Camden Account. The good news is that when a visit is booked, they are usually pretty good at sorting things out.

Electric Meters

For many of us, our electric meters are in communal areas. Camden Council keep the meter cupboards locked, which makes meter reading slightly tricky. The estate caretakers have keys for emergency purposes, but if you need your meter read you can email meterreading@camden.gov.uk or call Camden (020 7974 4444, option 3, then option 5) and book a reading.

It is possible to have a smart meter installed but you must contact the council to arrange access. Their efficiency may differ depending on the distance of the meter to your flat. It is probably worth alerting your supplier to the location of your meter, and questioning it’s likely performance before you book an appointment.